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Terms & Conditions

Clear expectations, written with care.

Last updated May 8, 2026.

These Terms of Service (“Terms”) govern your access to and use of the Gravely platform and services offered by Gravely Inc. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. We have drafted these Terms to be clear and accessible while establishing the legal framework for our relationship.

By accessing, browsing, or using the Service, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

Key Points

Using Gravely

You agree to use the Service in compliance with all applicable laws and these Terms. You are solely responsible for the accuracy, completeness, and legality of all information you submit through the Service.

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

Accounts

You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

You agree to notify Gravely immediately of any unauthorized use of your Account or any other breach of security. Gravely shall not be liable for any loss or damage arising from your failure to comply with this obligation.

Paid Guide+ and Concierge Services

Gravely offers optional Paid Services: Guide+ (for a 14-day service period) and Full Concierge (for a 30-day service period). These services include provider research, coordination assistance, and planning support as described in Section 9. Current pricing is available on our website. Service periods commence upon purchase and are not extended for periods of non-use.

You may request cancellation within 24 hours of purchase for a full refund, provided Gravely has not commenced performance. After 24 hours, or if performance has commenced, refunds are granted at Gravely's sole discretion on a case-by-case basis.

Privacy & Data

For details on how we collect, use, protect, and share your information, please see our Privacy Policy.

AI Assistant

Gravely's AI assistant provides general informational guidance and educational content. The AI assistant does not provide, and should not be construed as providing, legal, medical, financial, or other professional advice.

You are solely responsible for verifying all information and obtaining appropriate professional advice for your specific circumstances.

Disclaimers & Liability

Gravely provides Guide tools and informational resources only; we do not provide professional advice of any kind. Gravely makes no guarantees regarding specific timelines, costs, provider availability, or outcomes.

To the maximum extent permitted by applicable law, Gravely's total aggregate liability is limited to the greater of (a) the fees paid by you in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100). These limitations do not affect rights that cannot be waived under applicable consumer protection laws.

Crisis Resources

988 Suicide & Crisis Lifeline: Call or text 988
Crisis Text Line: Text HOME to 741741

Gravely is not an emergency service. If you or someone else is in immediate danger, call 911.

Contact Us

If you have questions about these terms, contact us at support@withgravely.com.

We know this kind of planning can be heavy. If you write to us, we will do our best to respond with care.

Complete Terms & Conditions

Expand any section to read the full legal agreement.

1. Definitions

To keep things clear, we define a few key terms. When a term is capitalized, it has the meaning below.

1.1 "Gravely," "we," "us," "our"

means Gravely Inc., a Delaware corporation, and its subsidiaries, affiliates, successors, and assigns that operate the Gravely platform and services.

1.2 "Service"

The Gravely websites, applications, and related services.

1.3 "You," "your"

The individual or entity using the Service, including any person accessing the Service on behalf of an organization.

1.4 "Account"

The account you create to access and use the Service, including all associated login credentials, profile information, and preferences.

1.5 "Plan"

Any end-of-life plan, checklist, document collection, or related content you create, store, or manage through the Service.

1.6 "User Content"

Any information, data, text, documents, images, or other materials you upload, submit, store, or transmit through the Service, including Plans and any content shared with invited family members.

1.7 "Paid Services"

The optional fee-based services offered by Gravely, including Guide+ and Full Concierge, as described in Section 9.

1.8 "Third-Party Providers"

Independent funeral homes, crematoriums, cemeteries, florists, caterers, attorneys, financial advisors, and other service providers that are not owned, operated, or employed by Gravely.

1.9 "Third-Party Services"

Software, platforms, and infrastructure services used by Gravely to operate the Service, including but not limited to Vercel, Neon, Clerk, Stripe, Sentry, PostHog, and UserJot.

1.10 "Authorized Representative"

An executor, administrator, legal guardian, holder of power of attorney, or other person with documented legal authority to act on behalf of an Account holder.

2. Acceptance and Scope

By accessing or using the Service, you agree to be bound by these Terms. You represent and warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement. The Service is intended primarily for users located in the United States; users outside the United States access the Service at their own risk and are responsible for compliance with local laws.

These Terms are incorporated by reference with our Privacy Policy, which governs the collection and use of your personal information. In the event of a conflict between these Terms and the Privacy Policy, these Terms shall control. Gravely reserves the right to enforce these Terms at its sole discretion.

3. What Gravely Is

The free tier of the Service includes access to the interactive checklist builder, document management tools, progress tracking features, family sharing functionality, and the AI assistant. Gravely reserves the right to modify, limit, or discontinue any features of the free tier at any time without notice.

Paid Services: Optional fee-based concierge services providing structured human support for defined service periods, as further described in Section 9.

Disclaimer: Gravely is not a law firm, financial advisor, medical provider, funeral home, cemetery, crematorium, insurance company, insurance broker, insurance agent, or licensed professional service provider of any kind. Gravely does not sell, broker, or administer insurance policies, preneed funeral contracts, prepaid burial plans, or any other regulated financial or funeral products. Any information provided through the Service regarding insurance, preneed contracts, or prepaid arrangements is for general informational purposes only and does not constitute an offer, solicitation, or recommendation to purchase any such product.

The Service provides informational tools and organizational resources only. Nothing in the Service constitutes, or should be construed as, professional, legal, medical, financial, or other regulated advice. You should consult qualified professionals for advice specific to your circumstances.

4. Your Account and Your Responsibilities

You are solely responsible for (a) maintaining the confidentiality and security of your Account credentials, (b) all activities that occur under your Account, and (c) ensuring that all information you provide is accurate, current, and complete. Gravely utilizes third-party authentication services and is not responsible for the security practices of such providers.

Prohibited Conduct: You agree not to (a) violate any applicable law, regulation, or third-party rights; (b) engage in harassment, abuse, threats, or intimidation; (c) impersonate any person or entity or misrepresent your affiliation; (d) upload, transmit, or distribute any viruses, malware, or harmful code; (e) engage in fraud, deception, or misleading conduct; (f) attempt to gain unauthorized access to any Account, system, or network; (g) interfere with or disrupt the Service or its infrastructure; (h) scrape, data mine, or use automated systems to access the Service without authorization; or (i) use the Service for any purpose not expressly permitted by these Terms.

You retain sole responsibility for all decisions regarding your end-of-life planning. Gravely provides organizational tools and informational resources to assist you, but does not make decisions on your behalf and assumes no responsibility for the decisions you make.

5. Plans, Documents, and Family Sharing

You may create multiple Plans and upload documents through the Service. You control access to your Plans and documents through role-based permissions. You are solely responsible for determining whom to grant access and at what permission level.

Sharing Acknowledgment: When you share a Plan or document, invited members may view, download, copy, or otherwise retain the shared information. Revoking access does not affect copies, downloads, or information already obtained by such members. Gravely is not responsible for the actions of individuals with whom you share your information.

You represent and warrant that you have all necessary rights, permissions, and legal authority to upload, share, and use all information you submit through the Service. If you are acting on behalf of another individual, you represent and warrant that you have obtained all necessary consents or possess appropriate legal authority (such as power of attorney or executor status) to act on their behalf.

6. Community Resources and Planned Gather Features

Gravely provides curated educational materials and resources, including "Rachel's Reading List." These materials are provided for informational purposes only and do not constitute professional advice. You are responsible for verifying the accuracy and applicability of any information to your specific circumstances.

Gravely may offer Gather features connecting users with similar experiences. If and when those Gather features become available, use of them will be governed by separate community guidelines posted at that time. Gravely reserves the right to employ human moderators, automated moderation tools, or both, and to remove content or users at its sole discretion. User-generated content in those Gather features reflects the views of individual users, not Gravely.

7. AI Assistant

The AI assistant feature provides conversational guidance and personalized suggestions based on information you provide regarding your situation, location, budget, and preferences. The AI assistant is available for use at any time, subject to service availability.

AI Limitations and Disclaimer: The AI assistant does not provide legal, medical, financial, or other professional advice. The AI assistant may misunderstand questions, provide incomplete or inaccurate information, generate inappropriate recommendations, or produce errors. Gravely makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of AI-generated content. You assume all risk associated with your reliance on AI-generated information.

You are solely responsible for verifying all information provided by the AI assistant and for consulting qualified professionals as appropriate. The AI assistant is a supplemental tool and should not be relied upon as a definitive or authoritative source for any decision.

8. Data, Privacy, and Security

Your use of the Service is subject to Gravely's Privacy Policy, which describes the information we collect, the purposes for which we use it, how we protect it, and your rights regarding your personal data. The Privacy Policy is incorporated by reference into these Terms. By using the Service, you consent to the data practices described in the Privacy Policy.

Account Succession: Upon the death of an Account holder, an Authorized Representative may request Account closure, data export, or deletion by submitting a written request to Gravely along with documentation reasonably satisfactory to Gravely establishing the representative's authority (such as letters testamentary, court orders, or other legal documentation). Gravely reserves the right to require additional verification and to determine the appropriate response in its reasonable discretion.

Designated Contacts: Gravely may offer features allowing you to designate individuals to receive access to your Account or User Content upon your death or incapacity. Any such designation is informational only and does not create a legally binding transfer of rights. Gravely reserves the right to require verification of death or incapacity and documentation of the designated contact's identity before granting access. Gravely is not liable for granting or denying access to designated contacts in good faith reliance on information provided by you or the designated contact.

9. Paid Guide+ and Concierge Services

Guide+: A 14-day service period including assignment of a dedicated coordinator, development of a structured plan and timeline, provider research and shortlisting, and up to three (3) scheduled check-in sessions. Additional services beyond those described are not included.

Full Concierge: A 30-day service period including end-to-end coordination management, provider coordination and scheduling assistance, death certificate application guidance, vendor management support, and phone and email support during the service period. "Unlimited" support is subject to reasonable use; Gravely reserves the right to establish reasonable boundaries on communication frequency and response times.

Provider Shortlisting Disclaimer: Gravely may conduct basic verification of provider credentials, licensing status, business standing, availability, and publicly available reviews. However, Gravely makes no representations or warranties regarding any Third-Party Provider, including their quality, reliability, pricing, availability, or suitability for your needs. Gravely is not a party to any agreement between you and a Third-Party Provider, and you assume all risk associated with your selection and engagement of any provider.

Service Period Extensions: Service periods are not automatically extended due to delays caused by third parties, including government agencies, Third-Party Providers, or circumstances beyond Gravely's reasonable control. In such cases, Gravely will use commercially reasonable efforts to complete coordination within the original service period or a mutually agreed extension, but Gravely is not liable for delays attributable to third parties.

10. Payments, Billing, Cancellation, Refunds, and Cooling-Off

All payments are processed through Stripe or other payment processors designated by Gravely. Paid Services are one-time purchases and are not subscriptions. All fees are stated in U.S. dollars and are non-refundable except as expressly provided in these Terms. You are responsible for any applicable taxes.

Cancellation Window: You may cancel a Paid Service purchase within twenty-four (24) hours of the transaction for a full refund, provided that Gravely has not yet commenced performance. If Gravely has commenced performance within the 24-hour period, any refund will be at Gravely's sole discretion and may be prorated to reflect services already rendered.

Refunds After 24 Hours: After the 24-hour cancellation window, refund requests are evaluated at Gravely's sole discretion. Gravely may, but is not obligated to, issue full or partial refunds in circumstances such as non-delivery of services, material service failures attributable to Gravely, or other exceptional circumstances. Dissatisfaction with Third-Party Providers does not entitle you to a refund from Gravely.

11. Third-Party Services and Providers

Gravely utilizes Third-Party Services, including but not limited to Vercel, Neon, Clerk, Stripe, Sentry, PostHog, and UserJot, for infrastructure, authentication, payment processing, and analytics. Third-Party Providers, including funeral homes, crematoriums, cemeteries, and other service providers, are independent entities and are not employees, agents, or representatives of Gravely. Gravely is not responsible for the acts, omissions, products, or services of any Third-Party Service or Third-Party Provider.

Provider Relationships: Any provider shortlists, recommendations, or referrals provided by Gravely are for informational purposes only and do not constitute endorsements, guarantees, or warranties of any kind regarding availability, pricing, quality, or fitness for purpose. Any contract, agreement, or arrangement you enter into with a Third-Party Provider is solely between you and that provider. Gravely is not a party to such agreements and has no liability arising from your engagement with any Third-Party Provider.

12. Intellectual Property and Feedback

Ownership: Gravely and its licensors retain all right, title, and interest in and to the Service, including all software, code, designs, templates, workflows, user interfaces, trademarks, service marks, logos, and other intellectual property. Nothing in these Terms transfers any ownership rights to you. You retain ownership of your User Content, subject to the license granted below.

You grant Gravely a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to host, store, copy, process, display, transmit, and distribute your User Content solely as necessary to operate, maintain, and improve the Service and to provide support to you. This license includes the right to create and use anonymized, aggregated, or de-identified data derived from your User Content for analytics, product improvement, research, benchmarking, machine learning model training, artificial intelligence development, and other lawful business purposes, provided such data cannot reasonably be used to identify you. This license does not transfer ownership of your User Content to Gravely. Your private documents and Plans remain yours.

Feedback: If you provide Gravely with any feedback, suggestions, ideas, or feature requests ("Feedback"), you hereby grant Gravely a perpetual, irrevocable, worldwide, royalty-free, fully-paid, sublicensable, and transferable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose without attribution, compensation, or obligation to you.

13. Service Limitations and Changes

Service Availability: The Service may experience interruptions, errors, delays, or downtime due to maintenance, updates, technical issues, or circumstances beyond Gravely's control. Gravely does not guarantee uninterrupted or error-free operation of the Service. Gravely will use commercially reasonable efforts to address service issues and, when practicable, provide notice of scheduled maintenance.

Service limits:

  • Document storage: 50MB per file, 5GB total per account
  • Supported file types: PDF, JPG, PNG, DOCX, XLSX, TXT
  • Support response time: 2 business days (48 hours)
  • Data export: JSON format + original files

Modifications: Gravely reserves the right to add, modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. If a modification materially reduces the functionality of Paid Services during an active service period, Gravely will provide reasonable notice and, at its sole discretion, may offer a prorated refund or service credit. Gravely shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Vulnerable Users, Safety, and Crisis Resources

Emergency Disclaimer: Gravely is not an emergency service and does not provide crisis intervention, emergency response, or real-time monitoring. If you or another person is in immediate danger or experiencing a medical or psychiatric emergency, contact emergency services (911) immediately. Do not rely on the Service in emergency situations.

Crisis resources:

  • 988 Suicide & Crisis Lifeline: Call or text 988
  • Crisis Text Line: Text HOME to 741741

Safety Response: If Gravely becomes aware of content or conduct suggesting imminent self-harm, threats of violence, abuse, or other serious safety concerns, Gravely may, in its sole discretion and without liability, take actions including but not limited to: providing crisis resource information, limiting or suspending Account features, or reporting to appropriate authorities. Gravely has no obligation to monitor for such content and shall not be liable for any action or inaction taken in response to such content.

15. Disclaimers

NO PROFESSIONAL ADVICE: THE SERVICE PROVIDES PLANNING TOOLS AND INFORMATIONAL RESOURCES ONLY. GRAVELY DOES NOT PROVIDE LEGAL, MEDICAL, FINANCIAL, TAX, INSURANCE, OR OTHER PROFESSIONAL ADVICE, NOR DOES IT PROVIDE LICENSED COUNSELING OR THERAPY. ANY INFORMATION PROVIDED THROUGH THE SERVICE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR PROFESSIONAL ADVICE TAILORED TO YOUR SPECIFIC CIRCUMSTANCES. GRAVELY IS NOT A COVERED ENTITY UNDER THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA). ANY HEALTH OR MEDICAL INFORMATION YOU UPLOAD, STORE, OR TRANSMIT THROUGH THE SERVICE IS PROVIDED AT YOUR OWN RISK AND IS NOT SUBJECT TO HIPAA PROTECTIONS. GRAVELY DOES NOT SELL, BROKER, OR ADMINISTER INSURANCE POLICIES, PRENEED FUNERAL CONTRACTS, PREPAID BURIAL PLANS, OR ANY OTHER REGULATED FINANCIAL OR FUNERAL PRODUCTS. ANY REFERENCES TO SUCH PRODUCTS IN THE SERVICE ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE OFFERS, SOLICITATIONS, OR RECOMMENDATIONS.

NO GUARANTEES: GRAVELY MAKES NO GUARANTEES REGARDING SPECIFIC TIMELINES, COSTS, PROVIDER AVAILABILITY, GOVERNMENT PROCESSING TIMES, OR OUTCOMES. GRAVELY DOES NOT GUARANTEE THAT ANY PLAN, RECOMMENDATION, OR INFORMATION WILL PRODUCE ANY PARTICULAR RESULT OR MEET YOUR EXPECTATIONS.

JURISDICTIONAL VARIATIONS: Laws, regulations, and practices governing end-of-life planning, funerals, cremation, burial, and related matters vary significantly by jurisdiction. Information provided through the Service may not be accurate, current, or applicable in your jurisdiction. The AI assistant may produce errors, misunderstand questions, or provide incomplete or inapplicable information. You are solely responsible for verifying all information with appropriate local authorities and qualified professionals.

DISCLAIMER OF WARRANTIES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GRAVELY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

16. Limitation of Liability

Gravely shall provide the Service with commercially reasonable care. Gravely is not responsible or liable for: (a) any decisions you make based on information or tools provided through the Service; (b) the acts, omissions, products, or services of any Third-Party Provider; (c) service interruptions, delays, or failures caused by circumstances beyond Gravely's reasonable control; (d) unauthorized access to your Account or data not resulting from Gravely's gross negligence; or (e) any User Content you submit or share through the Service.

Liability caps are limited to the total fees paid by you to Gravely in the twelve (12) months preceding the claim.

EXCLUSION OF DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GRAVELY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF GRAVELY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CONSUMER PROTECTION SAVINGS CLAUSE: Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable consumer protection laws.

17. Responsibility and Cooperation

You are solely responsible for your use of the Service, including all User Content you submit, share, or transmit, and for ensuring your use complies with these Terms and all applicable laws.

Indemnification: You agree to indemnify, defend, and hold harmless Gravely and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or third-party rights; or (e) any dispute between you and a Third-Party Provider. Gravely reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

18. Dispute Resolution and Governing Law

Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact Gravely at support@withgravely.com with a written description of the dispute, including your name, Account email, a detailed description of the issue, and your proposed resolution. The parties shall attempt in good faith to resolve the dispute informally within thirty (30) days of receipt of the notice.

Governing Law: These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. This choice of law provision does not deprive you of any mandatory consumer protections afforded under the laws of your jurisdiction of residence.

Binding Arbitration: If we cannot resolve a dispute informally within thirty (30) days, any controversy or claim arising out of or relating to these Terms or the Service shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in English in Austin, Texas, and judgment on the award may be entered in any court of competent jurisdiction. If arbitration is found unenforceable for any reason, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas. Exceptions: Either party may bring claims in small claims court if eligible, and either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or address security violations.

Opt-out: Consumers may opt out of arbitration within thirty (30) days of first agreeing to these Terms by emailing support@withgravely.com with the subject line "Arbitration Opt-Out" and including your name and Account email. Opting out will not affect your access to the Service.

Class Action Waiver: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND GRAVELY EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. All disputes shall be resolved on an individual basis. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed from arbitration and may proceed in court, but all other claims shall remain subject to arbitration.

19. Term, Suspension, and Termination

Account Closure: You may close your Account at any time by contacting support@withgravely.com. Upon closure, your right to access the Service terminates immediately. Certain provisions of these Terms survive termination as set forth in Section 22. Following Account closure or termination, Gravely may retain your User Content for up to ninety (90) days to facilitate data export requests, after which Gravely may delete your User Content without further notice or liability. Gravely reserves the right to retain anonymized or aggregated data derived from your User Content indefinitely.

Suspension and Termination by Gravely: Gravely may, at its sole discretion and without liability, suspend or terminate your Account and access to the Service, with or without notice, for any reason, including but not limited to: (a) breach of these Terms; (b) conduct that creates a security risk or legal liability; (c) harassment, fraud, or other harmful conduct; (d) non-payment of fees; (e) extended periods of inactivity; or (f) as required by law or legal process.

Notice and Opportunity to Cure: Where practicable and not detrimental to the safety or security of Gravely, other users, or third parties, Gravely may provide notice of the basis for suspension or termination and an opportunity to cure. Gravely reserves the right to act immediately without prior notice where necessary to prevent fraud, harm, security breaches, illegal activity, or violations of these Terms.

20. Changes to These Terms

Modifications to Terms: Gravely reserves the right to modify these Terms at any time to reflect changes in the Service, applicable law, regulatory requirements, or operational needs.

Notice of Changes: If Gravely makes material changes to these Terms, we will provide notice through the Service interface, by email to your registered address, or by other reasonable means. Your continued use of the Service after the effective date of any modified Terms constitutes your acceptance of and agreement to be bound by the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and close your Account.

21. Compliance and Regulatory Notices

State Consumer Protection Laws: These Terms are subject to applicable state consumer protection laws. To the extent any provision of these Terms conflicts with mandatory consumer protection laws that cannot be waived by agreement, such mandatory laws shall apply. Nothing in these Terms is intended to limit rights that cannot be waived under applicable state consumer protection statutes.

GDPR (EU/EEA/UK Users): For information about how Gravely processes personal data, your rights under applicable data protection laws, and international data transfers, please see our Privacy Policy.

CCPA/CPRA (California Residents): For information about your rights under California privacy law, including the right to know, delete, correct, and opt out, please see our Privacy Policy.

Accessibility: Gravely is committed to making the Service accessible and strives to conform with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience accessibility barriers when using the Service, please contact support@withgravely.com with a description of the issue.

22. Miscellaneous

Force Majeure: Gravely shall not be liable for any delay, interruption, or failure in the performance of its obligations under these Terms if such delay, interruption, or failure is caused by or results from any Force Majeure Event. "Force Majeure Event" means any cause beyond Gravely's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions or delays (including delays in processing death certificates or permits), unavailability or closure of Third-Party Providers, and failures of internet services, telecommunications, or other utilities.

During any Force Majeure Event, Gravely's performance obligations under these Terms shall be suspended without liability to you or any third party. Gravely shall not be obligated to extend service periods, provide refunds, or offer service credits for any delays, interruptions, or failures caused by Force Majeure Events.

Entire Agreement: These Terms, together with the Privacy Policy, any applicable feature-specific terms, and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Gravely regarding the Service and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral, regarding the subject matter hereof.

Severability: If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

Waiver: Gravely's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Gravely.

Assignment: You may not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder without Gravely's prior written consent. Any attempted assignment in violation of this provision is void. Gravely may freely assign, transfer, or delegate these Terms or any of its rights or obligations hereunder, in whole or in part, without notice or consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

Survival: The following provisions shall survive termination or expiration of these Terms: Definitions (Section 1), Intellectual Property and Feedback (Section 12), Disclaimers (Section 15), Limitation of Liability (Section 16), Responsibility and Cooperation (Section 17), Dispute Resolution and Governing Law (Section 18), Compliance and Regulatory Notices (Section 21), and this Miscellaneous section (Section 22), together with any other provisions that by their nature should survive.

23. Contact Us

Contact Information: For questions, concerns, or assistance with your Account, please contact Gravely at:
support@withgravely.com

Gravely endeavors to respond to inquiries within two (2) business days. For time-sensitive matters related to Paid Services, please indicate the urgency in your subject line.

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