To keep things clear, we define a few key terms. When a term is capitalized, it has the meaning below.
1.1 "Gravely," "we," "us," "our"
means Gravely Inc., a Delaware corporation, and its subsidiaries, affiliates, successors, and assigns that operate the Gravely platform and services.
1.2 "Service"
The Gravely websites, applications, and related services.
1.3 "You," "your"
The individual or entity using the Service, including any person accessing the Service on behalf of an organization.
1.4 "Account"
The account you create to access and use the Service, including all associated login credentials, profile information, and preferences.
1.5 "Plan"
Any end-of-life plan, checklist, document collection, or related content you create, store, or manage through the Service.
1.6 "User Content"
Any information, data, text, documents, images, or other materials you upload, submit, store, or transmit through the Service, including Plans and any content shared with invited family members.
1.7 "Paid Services"
The optional fee-based services offered by Gravely, including Guide+ and Full Concierge, as described in Section 9.
1.8 "Third-Party Providers"
Independent funeral homes, crematoriums, cemeteries, florists, caterers, attorneys, financial advisors, and other service providers that are not owned, operated, or employed by Gravely.
1.9 "Third-Party Services"
Software, platforms, and infrastructure services used by Gravely to operate the Service, including but not limited to Vercel, Neon, Clerk, Stripe, Sentry, PostHog, and UserJot.
1.10 "Authorized Representative"
An executor, administrator, legal guardian, holder of power of attorney, or other person with documented legal authority to act on behalf of an Account holder.